Frequently Asked Questions
Who operates The Leisure Mode?
The seller and site operator is Marana Baz, trading as The Leisure Mode, with a business correspondence address at Parisa, 06500 Menton, France. See our Legal Notice and Contact Us page.
Where do you ship?
We currently accept eligible orders for Austria, Belgium, France, Germany, Ireland and the Netherlands. Checkout must accept the destination and postal code.
How much is shipping?
The available shipping method and exact customer-facing charge are calculated and shown at checkout before payment, based on the destination and order contents. See our Shipping Policy.
When will my order arrive?
Typical processing is 1–3 business days, followed by approximately 7–15 business days in transit. The usual total estimate is approximately 8–18 business days. These are estimates; a product-specific or checkout estimate takes priority. Unless a different period is expressly agreed, delivery remains subject to the maximum period required by applicable law.
How do I track an order?
Use the shipping-confirmation or order-status link sent after dispatch. Tracking may need 24–72 hours to show its first scan. Products can arrive separately. See Track Your Order.
Can I cancel or change an order?
Contact us as soon as possible before dispatch. We will try to help, but cannot guarantee a change after fulfillment begins. After dispatch, your statutory withdrawal and return rights remain available where applicable. See the Order Cancellation Policy.
What is the return period?
Eligible EU consumers may notify us of withdrawal within 14 calendar days after delivery without giving a reason, then send the goods back within 14 days after the notice. We also provide a voluntary extension for eligible unused goods up to 30 days after delivery. See our Return and Refund Policy.
How do I start a return?
Email info@theleisuremode.com or use the Contact Us page. Identify the order and product and clearly state that you want to return it. A reason is not required for statutory withdrawal. We provide the correct postal return destination and instructions. Do not send the parcel to the address printed on the original package unless instructed.
Who pays return shipping?
For a change-of-mind withdrawal or ordinary return, the customer pays the direct return cost, unless we agree otherwise. The Leisure Mode covers reasonable return shipping when a return is required because goods are faulty, damaged on arrival, incorrect or not as described.
When will I receive a refund?
For statutory withdrawal, we reimburse without undue delay and no later than 14 days after receiving the withdrawal notice, although we may withhold the refund until the goods or evidence of return are received. The standard outbound delivery cost is included; an extra premium-delivery surcharge is not. The bank may require additional display time after we issue the refund.
What if a product is faulty or incorrect?
Contact us with the order number and description. Photographs help but are not a condition for legal rights. EU consumers have a minimum two-year legal guarantee, subject to longer national protection, with remedies such as repair, replacement, price reduction or refund where required.
Could customs or import charges apply?
The final amount payable to The Leisure Mode is shown before order submission. Depending on dispatch origin and destination, customs or a carrier may impose import VAT, duty or brokerage not collected by us. We state that an order is duties-paid only when checkout or the order confirmation expressly says so.
What payment methods do you accept?
Only the secure payment methods displayed during your checkout are available for that order. See Payment Options.
How can I contact you?
Email info@theleisuremode.com, call +33749508909, or use our Contact Us page. Support hours are Monday to Friday, 09:00–17:00 Central European Time, excluding public holidays.
Last updated: 17 August 2026