Privacy Policy

Privacy Policy

Last updated: 25 July 2026

This Privacy Policy describes how The Leisure Mode ("The Leisure Mode," "we," "us," or "our") collects, uses, discloses and protects your personal information when you visit, use our services, make a purchase from, or otherwise communicate with us through theleisuremode.store (the "Site").

By using the Site, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will request it separately.

1. Who We Are

The Leisure Mode operates an online clothing and fashion store from Lebanon. For the purposes of applicable data protection laws, The Leisure Mode is generally responsible for deciding how and why your personal information is processed.

You can contact us regarding privacy matters at: info@theleisuremode.store.

2. Personal Information We Collect

The personal information we collect depends on how you interact with the Site and our services. We may collect the following categories of information.

Information You Provide Directly

  • Contact information: your name, email address, telephone number, billing address, shipping address and other delivery details.
  • Order information: products ordered, sizes, colors, quantities, order number, purchase history, returns, exchanges and refund information.
  • Account information: account credentials, preferences and saved information if you create a customer account.
  • Payment and transaction information: payment method, billing information, payment status and transaction details needed to process your order. Complete payment-card details are generally processed by Shopify or the applicable payment provider and are not stored directly by us.
  • Customer-support information: messages, photographs, product concerns, return requests, complaints and other information you provide when contacting us.
  • Marketing information: your email-marketing preferences, promotion entries and responses to surveys.
  • User-submitted content: reviews, feedback, comments, photographs or other content you voluntarily submit.

Information Collected Automatically

When you visit or use the Site, we and our service providers may automatically collect certain technical and usage information, including:

  • Your IP address and approximate location derived from it.
  • Browser type, device type, operating system and language settings.
  • Pages viewed, links selected, referring pages and time spent on the Site.
  • Shopping-cart activity, checkout activity and interactions with products.
  • Cookie identifiers and similar online identifiers.
  • Information used to prevent fraud, misuse and security incidents.

Information Received From Other Parties

We may receive information from third parties that help us operate the store, including:

  • Shopify, which hosts and supports our ecommerce store.
  • Payment processors and fraud-prevention providers.
  • Product sourcing, fulfillment, warehouse and delivery partners.
  • Shipping carriers and tracking providers.
  • Analytics, advertising and marketing service providers, where enabled.
  • Social-media platforms when you interact with our pages or advertisements.

3. How We Use Your Personal Information

We may use personal information to:

  • Process payments and accept, confirm and fulfill orders.
  • Arrange product sourcing, packaging, shipment and delivery.
  • Provide order confirmations, tracking updates and service notifications.
  • Process cancellations, returns, exchanges and refunds.
  • Respond to questions, requests, complaints and customer-support messages.
  • Create and manage customer accounts.
  • Maintain the functionality, security and performance of the Site.
  • Detect, investigate and prevent fraud, abuse and unauthorized transactions.
  • Understand how visitors use the Site and improve our products and services.
  • Personalize product recommendations and shopping experiences.
  • Send promotional emails or other marketing communications when permitted.
  • Measure the performance of our marketing activities.
  • Comply with tax, accounting, consumer-protection and other legal obligations.
  • Establish, exercise or defend legal claims.
  • Enforce our Terms of Service and other store policies.

4. Legal Grounds for Processing

Where applicable data protection law requires a legal basis, we generally process personal information on one or more of the following grounds:

  • Performance of a contract: when processing is necessary to accept payment, fulfill an order, arrange delivery, provide customer service or process a return.
  • Legitimate interests: when necessary to operate and improve the store, prevent fraud, secure the Site, communicate with customers and understand store performance, provided those interests are not overridden by your rights.
  • Consent: for optional marketing, non-essential cookies or other activities where consent is required.
  • Legal obligations: when processing is necessary to comply with applicable laws, tax requirements, court orders or lawful government requests.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage and similar technologies to operate the Site and understand how it is used.

These technologies may include:

  • Essential cookies: required for functions such as navigation, security, shopping carts and checkout.
  • Preference cookies: used to remember settings such as language, region or currency.
  • Analytics cookies: used to measure traffic and understand how visitors interact with the Site.
  • Advertising cookies: used, where enabled and permitted, to measure advertising or show more relevant promotions.

Where required, we display a cookie banner that allows you to accept, reject or manage non-essential cookies. You can also control cookies through your browser settings. Blocking certain cookies may prevent parts of the Site from functioning correctly.

6. How We Disclose Personal Information

We do not sell your personal information for money. We may disclose personal information when necessary to operate the store, complete your order or comply with the law.

Recipients may include:

  • Shopify: for ecommerce hosting, checkout, order administration, store security and related platform services.
  • Payment providers: to authorize and process payments, refunds and fraud checks.
  • Fulfillment partners: including EPROLO where applicable, to source, prepare, package and dispatch products.
  • Shipping carriers: to deliver orders and provide tracking information.
  • Technology providers: including website, hosting, email, customer-service, security and analytics providers.
  • Marketing and advertising providers: when enabled and permitted by your privacy choices and applicable law.
  • Professional advisers: including accountants, legal advisers, insurers and auditors where reasonably necessary.
  • Authorities and other parties: when disclosure is required by law, necessary to protect legal rights, prevent fraud or respond to a valid legal request.
  • Business-transfer recipients: in connection with a merger, acquisition, financing, restructuring or sale of all or part of the business, subject to appropriate confidentiality protections.

Our service providers may process personal information only for the services they provide to us, subject to their contractual duties and applicable law.

7. International Data Transfers

The Leisure Mode operates from Lebanon and uses service providers that may process information in other countries. Your personal information may therefore be transferred to, stored in or processed in countries outside your country of residence.

Data-protection laws in those countries may differ from the laws in your country. Where applicable law requires safeguards for an international transfer, we and our service providers will use an appropriate legal transfer mechanism or other recognized safeguard.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete and document transactions.
  • Maintain customer accounts.
  • Provide support and resolve disputes.
  • Prevent fraud and protect the Site.
  • Comply with tax, accounting and legal recordkeeping obligations.
  • Establish, exercise or defend legal claims.

Retention periods vary depending on the type of information, the nature of our relationship with you and applicable legal requirements. When information is no longer required, we may delete, anonymize or securely isolate it.

9. Information Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

No online transmission or storage system is completely secure. You should use a strong, unique password for any customer account and should not send complete payment-card information to us by email.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of certain personal information.
  • Request restriction of certain processing activities.
  • Object to processing based on legitimate interests or direct marketing.
  • Request a portable copy of certain information.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain targeted advertising or data-sharing activities where applicable.
  • Lodge a complaint with an appropriate data-protection authority.

These rights are not absolute and may be subject to legal exceptions. We may request information needed to verify your identity before completing a request. We will not discriminate against you for exercising a legally protected privacy right.

To submit a privacy request, email info@theleisuremode.store and include sufficient information for us to identify your account or order.

11. Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us.

Even after you unsubscribe from marketing, we may continue sending non-promotional messages, such as order confirmations, delivery updates, security notices and responses to your requests.

12. Children's Privacy

The Site is not directed to children who are not legally able to enter into a purchase transaction. We do not knowingly collect personal information from children contrary to applicable law.

If you believe a child has provided personal information without appropriate authorization, contact us so that we can review and, where required, delete the information.

13. Third-Party Websites and Services

The Site may include links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content, security or privacy practices.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, service providers, legal obligations or business practices.

The updated version will be posted on this page with a revised "Last updated" date. Where required by law, we will provide additional notice or request consent.

15. Contact Us

For questions, complaints or privacy requests, contact:

The Leisure Mode
Business location: Lebanon
Website: theleisuremode.store
Email: info@theleisuremode.store