Shipping Policy

This policy explains the destinations, charges, processing, delivery estimates, tracking and delivery responsibilities for orders placed with The Leisure Mode.

1. Delivery countries

We currently accept eligible orders for Austria, Belgium, France, Germany, Ireland and the Netherlands. A destination and postal code must be accepted at checkout before an order can be placed.

2. Shipping charge

The available delivery method and customer-facing shipping charge are calculated and displayed at checkout before payment, based on the destination and the contents of the order. The amount shown in checkout is the amount charged by The Leisure Mode for the selected method. We do not add an undisclosed store shipping fee after the order is confirmed.

If checkout does not display an available delivery method for the address, the order cannot currently be delivered through the store. Contact us before attempting payment.

3. Processing and estimated delivery

Typical processing before dispatch: 1–3 business days.
Typical transit after dispatch: approximately 7–15 business days.
Typical total estimate: approximately 8–18 business days from the order date.

These are estimates, not guaranteed dates. The order confirmation, checkout or product page may state a different estimate for a particular product or destination; that more specific estimate applies. Unless a different period is expressly agreed, we will deliver within the period required by applicable law and ordinarily no later than 30 days after the contract is concluded.

4. Fulfillment and dispatch origin

Orders may be sourced, prepared and dispatched by third-party fulfillment or logistics providers, including CJdropshipping where used for the relevant product. A parcel may originate outside the destination country or outside the European Union. Products from one order can be sent separately, with different tracking numbers and delivery dates, without an additional store shipping charge solely because the order is split.

5. Tracking

When tracking is available, we send it after dispatch through the shipping-confirmation or order-status information. Tracking may require 24–72 hours to show its first carrier scan. See Track Your Order for guidance.

6. VAT, customs and import charges

The amount payable to The Leisure Mode, including any tax or duty we collect, is shown before the order is submitted. Depending on the dispatch origin, destination and applicable law, customs authorities or a carrier may impose import VAT, customs duty, brokerage or other government charges that are not collected by us. We do not describe an order as duties-paid unless checkout or the order confirmation expressly states that those charges were collected.

7. Address accuracy and changes

Provide a complete recipient name, street and house number, apartment or unit, city, postal code, country, telephone number and email address. Contact us immediately if something is incorrect. We will try to update an order before dispatch but cannot guarantee a change after fulfillment begins.

8. Delivery risk

For consumer orders, the risk of loss or damage remains with The Leisure Mode until the goods are physically received by you or by a third person you designate, other than the carrier, except where applicable law provides otherwise because you independently arranged a carrier not offered by us.

9. Delay, loss or damage

Delivery may be affected by carrier congestion, customs, security checks, weather, public holidays, remote-area delivery or incomplete address information. If delivery is materially late, contact us so that we can investigate and, where required, set or agree an appropriate additional delivery period. Your statutory remedies for non-delivery remain unaffected.

If tracking states delivered but the parcel cannot be located, check the mailbox, safe place, reception, household members and neighbours, then contact the carrier and us. For a parcel that arrives damaged, keep the packaging and contact us promptly with photographs where available.

10. Refused, unclaimed or returned parcels

If a parcel is returned because the customer supplied an incomplete address, refused delivery without exercising a legal right, or did not collect it, we will review the circumstances. Actual redelivery or return-to-sender costs may be charged or deducted only where permitted by law and clearly explained.

11. Cancellations and returns

Contact us as soon as possible to request cancellation before dispatch. After dispatch, use the rights and procedure in our Return and Refund Policy. A dispatched order may still qualify for the statutory 14-day withdrawal right after delivery.