Shipping Policy

Last updated: 25 July 2026

Thank you for shopping with The Leisure Mode. This Shipping Policy explains our processing, shipping, tracking and delivery procedures for orders placed through theleisuremode.store.

1. Important Shipping Information

Order cut-off time: 4:00 p.m. Lebanon local time on business days.
Order processing time: normally 1–2 business days, Monday through Friday.
Estimated transit time: normally 5–7 business days after dispatch.
Estimated total delivery time: normally 6–9 business days.
Shipping charges: calculated and displayed during checkout.

These timeframes are estimates rather than guaranteed delivery dates. Different estimates may be shown at checkout for certain countries, products or shipping methods. The estimate displayed for your order at checkout takes priority over the general estimate above.

2. Shipping Destinations

We ship to countries and regions made available during checkout. If your country or postal code cannot be selected, we are currently unable to deliver to that destination.

We may change available shipping destinations when required by carrier availability, customs restrictions, sanctions, product limitations or other operational considerations.

3. Order Processing

Orders placed before 4:00 p.m. Lebanon local time will generally enter processing on the same business day. Orders placed after the cut-off time, on weekends or on public holidays will generally enter processing on the next business day.

Entering processing does not mean that the order will be dispatched on the same day. Our normal processing period is 1–2 business days.

Processing may include:

Payment authorization and fraud screening.
Verification of the delivery address.
Product sourcing and inventory confirmation.
Quality checks, packaging and preparation for dispatch.
Creation of the shipping label and tracking number.

Processing may take longer during holidays, major promotions, product launches, periods of unusually high demand or circumstances outside our reasonable control.

4. Order Confirmation and Tracking

After you place an order, we will send an order-confirmation email to the email address provided during checkout. Please review the products, size, color and delivery address in that email.

Once the order has been dispatched, we will send a shipping-confirmation email containing the available tracking information.

Tracking information may require 24–72 hours after dispatch to begin displaying movement. A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

5. Fulfillment Partners and Separate Packages

Some products may be sourced, prepared and shipped by third-party fulfillment partners. Products may be dispatched from a fulfillment facility outside your country.

If an order contains several products, the products may be shipped in separate packages. Separate packages may receive different tracking numbers and may arrive on different dates. You will not be charged additional shipping solely because we divide an order into multiple packages.

6. Shipping Costs

Available shipping methods and charges are displayed during checkout before you complete your purchase.

We may occasionally offer free-shipping promotions. Any eligibility threshold, destination restriction, promotion period or other condition will be displayed on the Site or during checkout.

Charges imposed independently by a bank, card issuer, customs authority or other outside party are not shipping charges collected by The Leisure Mode unless expressly displayed at checkout.

7. Customs Duties, Import Taxes and VAT

International orders may be subject to VAT, customs duties, import taxes, brokerage charges or other government fees.

Where these amounts are displayed and collected during checkout, they will be included in your order total. Where they are not collected at checkout, the recipient may be responsible for paying them directly to the carrier or applicable authority, subject to local law.

Customs processing may delay a shipment. We do not control customs inspections, local authorities or the time required for a package to clear customs.

8. Address Accuracy

You are responsible for providing a complete and accurate delivery address, including:

Recipient's full name.
Street and building information.
Apartment, unit or floor number where applicable.
City, region and postal code.
Country.
A working telephone number and email address.

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order enters processing.

If a package is returned because the address was incomplete, incorrect or inaccessible, we will contact you regarding available redelivery or refund options. Additional shipping costs may apply where permitted by law.

9. Delivery Estimates and Possible Delays

We aim for orders to arrive within approximately 6–9 business days, including normal processing and transit time. However, delays may occur because of:

High demand or peak shopping periods.
Public holidays or reduced carrier operations.
Severe weather or natural events.
Customs inspections or import procedures.
Carrier congestion, transportation disruption or labor action.
Incorrect or incomplete delivery information.
Remote-area delivery requirements.
Security, regulatory or other events outside our reasonable control.

If your order has not arrived by the estimated delivery date, please allow an additional three business days for temporary carrier or customs delays.

If it has still not arrived after that additional period, email info@theleisuremode.store with your order number so that we can investigate.

10. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

Check the delivery location, mailbox, reception area and any safe place.
Ask household members, neighbors or building staff whether they accepted it.
Confirm that the shipping address in your order confirmation is correct.
Contact the shipping carrier using the tracking number.
Contact us if the package remains missing.

We will assist with a carrier investigation where appropriate. The outcome may depend on the carrier's delivery evidence and investigation.

11. Lost Packages

A package may be treated as lost when the carrier confirms that it cannot be delivered or when there has been no meaningful tracking activity for an unreasonable period.

Contact us at info@theleisuremode.store with your order number and tracking number. We will review the shipment and, where appropriate, arrange a replacement or refund in accordance with applicable law and the investigation outcome.

12. Order Cancellations and Changes

We begin processing orders shortly after they are placed. Cancellation or change requests must be submitted within 60 minutes of purchase.

We will make reasonable efforts to honor a timely request, but cancellation is not guaranteed once fulfillment has begun. If the order has already been dispatched, it cannot be cancelled and our Return & Refund Policy will apply after delivery.