Return and Refund Policy

Last updated: 25 July 2026

We want you to be satisfied with your purchase from The Leisure Mode. This Return and Refund Policy explains how returns, exchanges, refunds, cancellations and product problems are handled.

1. Important Information

Return period: 30 days from the date your order is delivered.
Restocking fee: none.
Refund processing: within seven business days after the return is approved.
Return shipping: normally paid by the customer.
Cancellation window: cancellation requests must be submitted within 60 minutes of purchase.

Nothing in this policy limits any mandatory consumer right available under applicable law.

2. The 30-Day Return Period

You may request a return within 30 days after the date your order is delivered. A request submitted after the 30-day period may be declined unless applicable law requires otherwise.

To begin a return, email info@theleisuremode.store with your order number, the product you wish to return and the reason for the return.

Receiving a return request does not automatically mean that it has been approved. We will review the request and send return instructions when it is accepted.

3. Return Eligibility

To qualify for a return, a product must generally be:

Unused and not worn beyond a reasonable indoor fitting.
Unwashed and unaltered.
Free from stains, makeup, perfume, deodorant, smoke, pet hair or other signs of wear.
Returned with its original tags attached.
Returned in its original packaging where reasonably possible.
Accompanied by proof of purchase or the relevant order number.

We reserve the right to reduce or refuse a refund where a returned product has been damaged, worn, washed, altered or handled beyond what is reasonably necessary to inspect it, subject to applicable law.

4. Products That Cannot Be Returned

The following products may not be eligible for return unless they are defective, incorrect or applicable law requires otherwise:

Products clearly marked as final sale or non-returnable before purchase.
Gift cards.
Personalized or custom-made products.
Products that have been worn, washed, altered or damaged after delivery.
Products returned without their original tags.
Products that create a health or hygiene concern after being unsealed or used.

5. How to Return a Product

Step 1: Contact Us

Email info@theleisuremode.store before sending the product. Include:

Your full name.
Your order number.
The product and variant being returned.
The reason for the return.
Photographs if the product is damaged, defective or incorrect.

Step 2: Wait for Return Approval

If your request is approved, we will provide return instructions and the appropriate return address.

Do not return a product to the address printed on the original package unless we specifically instruct you to do so.

Products returned without prior authorization may not be accepted or processed.

Step 3: Package the Product Safely

Securely package the product to prevent damage during return shipping. Include any information requested in the return instructions.

Step 4: Ship and Keep the Receipt

We recommend using a trackable shipping service and keeping the receipt and tracking number until the return has been completed.

We are not responsible for a customer-paid return package that is lost or damaged before it reaches the designated return location, except where applicable law provides otherwise.

6. Return Shipping Costs

For ordinary returns, including changes of mind, size selection or style preference, the customer is responsible for the return shipping cost.

We do not charge a restocking fee.

If we confirm that a product was damaged, defective or incorrect when delivered, we will provide an appropriate remedy and cover reasonable return shipping where a return is required.

Original delivery charges are generally non-refundable for an ordinary return, unless applicable law requires otherwise. If the return concerns a confirmed damaged, defective or incorrect product, the applicable original delivery charge may also be refunded.

7. Inspection and Return Approval

After the returned product arrives, we will inspect it to confirm that it meets the return conditions.

We will notify you whether the return has been approved, rejected or requires additional information.

If a return does not meet the eligibility requirements, we may decline the refund or, where appropriate and permitted by law, deduct an amount reflecting the product's loss in value.

8. Refunds

Approved refunds will be issued to the original payment method used for the purchase, unless another method is required by law or expressly agreed.

We will normally initiate the refund within seven business days after approving the return. After we issue it, your bank, card issuer or payment provider may require additional time to display the funds in your account.

Currency-conversion differences or foreign transaction charges imposed independently by your bank or payment provider are outside our control.

9. Partial Refunds

Subject to applicable law, a partial refund may be issued where:

A product shows signs of use beyond a reasonable inspection.
Original tags, packaging or included parts are missing.
The product has been damaged after delivery.
A product's value has been reduced by improper handling.

We will explain any proposed deduction before completing the refund.

10. Exchanges

Exchange requests are subject to product and size availability. To request an exchange, email info@theleisuremode.store within the 30-day return period.

The product being exchanged must meet the same eligibility requirements as a returned product.

For an ordinary size, color or style exchange, the customer is normally responsible for return shipping and any applicable delivery charge for the replacement. We will cover reasonable shipping costs when an exchange is required because we sent a confirmed damaged, defective or incorrect product.

In some cases, the quickest option may be to return the original product for a refund and place a new order for the desired product.

11. Damaged, Defective or Incorrect Products

Inspect your order after delivery. If a product is damaged, defective or different from what you ordered, contact us as soon as possible.

Please provide:

Your order number.
A clear description of the problem.
Clear photographs or video showing the issue.
A photograph of the packaging and shipping label where relevant.

Keep the product and packaging until we complete our review. Do not dispose of or return the product unless instructed.

After reviewing the claim, we may offer an appropriate solution such as:

A replacement product.
The correct product.
A repair where appropriate.
A partial refund.
A full refund.

12. Order Cancellations

We begin processing orders shortly after they are placed. Cancellation requests must be submitted within 60 minutes of purchase.

We will make reasonable efforts to process the request, but cancellation is not guaranteed once sourcing, fulfillment or shipping has begun.

If an order has already been dispatched, it cannot be cancelled. You may request a return after delivery under this 30-day Return and Refund Policy.

13. Refused and Unclaimed Deliveries

If a package is refused, unclaimed or returned because the address provided was incomplete or incorrect, contact us so that we can review the available options.

Subject to applicable law, actual return-to-sender or redelivery costs may be deducted from the refund when the delivery failure was not caused by us or the carrier.

14. Late or Missing Refunds

If we have confirmed that a refund was issued but you have not received it:

Check your bank or payment account again.
Contact your card issuer or payment provider.
Allow for the provider's normal processing period.
Contact us if the refund still does not appear.

15. Mandatory Consumer Rights

This policy provides contractual return rights in addition to any mandatory rights that apply under consumer-protection law.

Nothing in this policy excludes or restricts rights relating to defective, misdescribed or non-conforming products where those rights cannot lawfully be excluded.

16. Contact Us

For return, refund, exchange or cancellation questions, contact:

The Leisure Mode
Website: theleisuremode.store
Email: info@theleisuremode.store

Please include your order number in all order-related messages.

For additional information, please review our Terms of Service and Shipping Policy.

Return and Refund Policy

Return and Refund Policy

1. Important Information

2. The 30-Day Return Period

3. Return Eligibility

4. Products That Cannot Be Returned