Track Your Order

After dispatch, available tracking information is sent through the shipping-confirmation email or the Shopify order-status page.

How to check tracking

1. Open the shipping-confirmation email sent for your order.
2. Select the order-status or tracking link.
3. Use the carrier tracking number shown for the parcel.

A new tracking number may require 24–72 hours to display the first carrier scan. This does not necessarily mean that the parcel has not been dispatched.

Separate parcels

Products from one order may be fulfilled separately and receive more than one tracking number. The parcels can arrive on different dates. Check each shipping-confirmation message and the complete order-status page.

No tracking update or late delivery

If tracking has not updated for an extended period or delivery has passed the estimate shown for your order, contact us with the order number and tracking number. We will investigate with the relevant fulfillment provider or carrier. Your statutory delivery rights remain unaffected.

Tracking says delivered

Check the mailbox, building reception, safe place, household members, neighbours and the delivery address. Then contact the carrier and our support team promptly if the parcel cannot be found.

Stay secure

Use the link in the official order email or the order-status page. The Leisure Mode will not ask for complete card details, passwords or one-time security codes merely to provide tracking.

Need help?

Email info@theleisuremode.com, call +33749508909, or use our Contact Us page. Support hours are Monday to Friday, 09:00–17:00 Central European Time, excluding public holidays.

See our Shipping Policy for processing, estimates, delays and delivery responsibilities.

Last updated: 17 August 2026